1) ORDER BEFORE 2PM - WE SHIP SAME DAY !
- orders after 2pm, ship next business day
2) SUPER FAST SHIPPING
- All of our products are in stock at our warehouse, Sydney NSW
- When you order, we pick immediately off the shelf and ship to you. No delays!
3) STANDARD and EXPRESS SHIPPING
- Standard shipping rates start from $7.45 Australia wide
- Express shipping rates start from $9.20 Australia wide
* Please enter postcode in cart page for 'Express Post Upgrade' *
4) DELIVERY VIA AUSTRALIA POST EPARCEL COURIER
- Registered service for proof of postage
- Tracking & status updates
- Delivery to Post Office Boxes
- Secure service with signature on delivery
- Allows for 'Authority to Leave' if not home to receive (Please leave in order comments in cart page)
- If not home at time of delivery, a card is left noting local post office collection point (Take ID & tracking #)
5) DELIVERY TIMELINES (Australia Only)
- Sydney Metro: 1-3 working days
- Other NSW: 2-3 working days
- Brisbane, Canberra, Melbourne and Adelaide Metro area: 2 to 3 working days
- Other Capital & Regional areas: 5 to 7 working days
- Next business day Australia wide
Is your postcode within our Express Post Delivery network:
- Your postcode must be within Australia Post Next Day Express Post Delivery Network to guarantee this service.
- Next Day service operates in all capital cities
- Click Here to view "National Network" to see if your postcode is covered.
- Beyond these networks, the fastest possible delivery is provided on a non-guaranteed basis.
6) LIKE TO AUTHORISE US TO LEAVE PARCEL AT YOUR HOME ?
- If you would like to Authorise us to have the courrier to leave your parcel somewhere on your premises in a secure location. Please instruct us via 'Order Comment' in cart page or via email.
7) SHIPMENT CONFIRMATION EMAIL:
- Once your order is dispatched from our warehouse, you will be notified by email.
- Our shipping confirmation email will include a delivery tracking number and link to check package status.
- Please Click Here to check your packages status
8) WORLDWIDE SHIPPING:
- International customers, please select your country in the highlighted section of the cart page. This will automatically calculate your international shipping rates.
Delivery Timelines on International Orders:
- Registered International w/tracking: 7 to 15 days (off peak) 7 to 21 (peak periods)
9) ORDER DELAYS
- In the event your order might be delayed, you will be immediately notificed by our support staff.