- ORDER BEFORE 2PM AND WE SHIP SAME DAY
- WE OFFER CRAZY FAST - TRACKABLE SHIPPING
- WE OFFER EXPRESS SHIPPING
- PLEASE CHECK OUR SHIPPING TIMELINE ESTIMATES BELOW
ITEMS ON BACKORDER OVER CHRISTMAS PERIOD:
- IF AN ITEM IS ON BACKORDER, YOU WILL BE CONTACTED BY ONE OF OUR SUPPORT STAFF ON DELIVERY TIMELINES.
- ALL ORDERS ON BACKORDER WILL BE FULLFILLED AND ON TIME PRIOR TO CHRISTMAS)
FREE STANDARD DELIVERY within Australia on all orders over $100
1. We offer fast shipment of your order:
- Same day dispatch for all orders received before 2pm (Monday to Friday)
- Next day dispatch for all orders after 2pm
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If your order will be delayed for any reason GetkOOky.com.au staff will contact you directly via phone or email to advise of the delay.
2. We use Australia Post eParcel service to deliver your parcel, so what does that mean?
- It is a registered postal service providing you proof of postage
- Allows us to deliver to Post Office Boxes
- Secure service that requires signature on delivery of your package, adds extra level of security
- Option to Authorize us to organise your package to be left at your property (please add these details in order comment section on cart page)
3. Our transit guidelines are: (Australia Only)
a. Standard Postage:
- Sydney Metro: 1-3 working days
- Other NSW: 2-4 working days
- Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-5 working days
- Other Capital & Regional areas: 3-7 working days
b. Express Postage:
- Next business day
IMPORTANT information regarding express delivery network servce:
- Your postcode must be within Australia Post Next Day Express Post Delivery Network to guarantee this service.
- Next Day service operates in all capital cities except Darwin and Perth
- Click Here to see if your postcode is covered.
- Beyond these networks, the fastest possible delivery is provided on a non-guaranteed basis.
4. Signature required upon delivery of package:
- Signature will be required for delivery of your package.
Not home when delivery was attempted? Don't worry
- If you were unable to accept delivery, a card will be left with collection details for pick up at your nearest post office.
- For your convenience, we recommend that you provide your daytime address (ie: Work address) should you not be able to receive delivery during weekdays.
5. Like to Authorize Us To Leave Your Parcel At Your Home?
- If you would like to Authorize us to have Australia Post leave your parcel somewhere on your premises in a secure location. Please instruct us via 'Order Comment' in cart page or via email.
6. Delivery Confirmation Email:
- Once your order is dispatched from our warehouse, you will be notified by email.
- Our shipping confirmation email will include a delivery tracking number and link to check package status.
- Please Click Here to check your packages status
7. Yes, We Ship Worldwide:
- International customers, please select your country in the highlighted section of the cart page. This will automatically calculate your international shipping rates.
8. Delivery Time Frame: International Orders:
- Registered International: 2 to 15 days (off peak) 2 to 21 (peak periods)
- Express International: 2 - 7 days